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I called SVAT numerous times and they would say try this, then try that, and then try.try. Finally they said you are out of warranty and out of luck.
Never buy any SVAT because you'll be stuck with nothing, just money out the door. They said show us the correspondences.
I said I have been talking to you all along. Well they got 100's of my dollars and I got a bunch of headaches and a worthless product.
Unit never worked from day 1. tryyy and it never worked.
I said it was by phone, and they said too bad it was not written down you are out of luck.
The ease of use is excellent. I liked it so much that when the one that we had originally purchased broke (after warranty), I bought and paid for a second one. The great thing about this product is the 2 wire system, that simply connected using the same wiring that we already had for our doorbell. Has provided a lot of security, especially for our secretary who may be alone in the building at times.
Had to return the camera unit because the audio was bad, at my own expense. Will wait for the unit to return to see if it will operate the door strike. Was not happy with the narrow camera angle, but happy with the picture quality. Would like an option for a white or beige power cord as most of us do not have black walls and the unit mounts at eye level.
Only ohter thing I needed was a angled wall mount so the camera can see the person better. I installed this for a customer (school) and it worked like a charm. good value for the price.
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